Privacy Policy

Last updated: July 28, 2026

This Privacy Policy explains how TradeMode ("we", "us", "our") collects, uses, stores, and protects information when you create a store, place an order through a store on our platform, or use our discovery service at discover.trademode.shop.

By using TradeMode you agree to this Privacy Policy. If you do not agree, please do not use the service.

1. Information we collect

Account information

When you create a store or shopper account we collect your name, email address, password (stored hashed), and (for sellers) business name and category. If you connect a custom domain we record that domain.

Store content

If you are a seller, content you upload to your store — products, prices, images, descriptions, store address, store hours — is stored on our infrastructure and used to operate your storefront and (optionally) to surface your products on TradeMode Discover.

Order and payment information

When a shopper places an order we collect contact details (name, email, shipping address), the items ordered, and the order amount. We do not store full payment card details — payments are tokenised and processed by our payment partners (Stripe and Razorpay).

Usage data

We record basic visit data — page views, referring URL, an IP-hash for de-duplication — used to compute the per-store analytics shown in your seller admin. No third-party tracking pixels or advertising cookies are placed on our pages.

2. How we use information

• To operate your store, process orders, and deliver products you have purchased.
• To send transactional email (order confirmation, password reset, store provisioning, billing notices).
• To provide analytics dashboards to sellers about visits to their own products and storefronts.
• To list your store and products on TradeMode Discover, if and only if you have opted in via the seller admin.
• To prevent fraud, abuse, or violation of our acceptable use policy.
• To comply with applicable law, court orders, or lawful requests from authorities.

3. How we share information

We share information with a small number of trusted processors strictly to operate the service:

• Payment processors — Razorpay and Stripe receive the order amount and customer contact details required to charge the card and to send a receipt.
• Email delivery — our transactional email provider receives the recipient email address and the message content.
• Hosting infrastructure — AWS hosts our servers and S3-stored images. Data resides in the AWS Asia Pacific (Mumbai) region by default.
• Domain registrar (DomainNameAPI) — if you take the free included domain on a paid subscription, the name servers and WHOIS details required to register the domain are shared with the registrar.

We never sell or rent personal information to advertisers or data brokers.

4. Cookies and local storage

We use cookies for two purposes only: keeping you signed in (session cookies), and the shopping-cart contents on a storefront (stored in your browser's local storage on that storefront's domain). We do not use analytics or advertising cookies.

5. Data retention

Account and store data is retained for as long as the account is active. If you delete your account or store, we remove personal information within 30 days, except where law or accounting obligations require longer retention (typically 7 years for financial records).

6. Your rights

• Access — request a copy of the personal information we hold about you.
• Correction — fix anything that is wrong.
• Deletion — ask us to delete your account and associated personal data, subject to the retention exceptions above.
• Portability — receive your store content in a machine-readable export.

To exercise any of these rights, write to contact@trademode.shop. We respond within 30 days.

7. Security

We use TLS (HTTPS) on all customer-facing traffic, hash all stored passwords, encrypt sensitive credentials at rest (Razorpay keys, DomainNameAPI secrets), and rotate webhook signing secrets on request. No security model is perfect — if you suspect a breach, email us immediately.

8. Children

TradeMode is not directed at children under 13 (or under the minimum age in your jurisdiction). We do not knowingly collect information from children.

9. Changes

If we make a material change to this policy we will update the "Last updated" date above and, where appropriate, send registered users an email notice.

10. Contact

For privacy questions or data-rights requests: contact@trademode.shop.

Payment and Refund Policy

This section explains how payments are processed and the conditions under which refunds may apply. It covers two distinct payment flows on the platform.

A. Platform subscription (TradeMode billing)

If you operate a store on TradeMode, your seller account is billed for the membership plan you choose (Basic / .in / .com). These charges are processed by Razorpay in Indian Rupees (INR) via a recurring subscription.

• Billing frequency — depends on the plan you selected (monthly or yearly). The exact amount and renewal date are shown on your Billing page in the seller admin.
• Renewals — auto-renew at the end of each billing period using the payment method authorised at signup. You can cancel future renewals at any time from the Billing page; cancellation takes effect at the end of the current paid period (no proration mid-period).
• Refund window — subscription fees are refundable within 7 days of the most recent charge, provided you have not used a free included domain in that billing period. After 7 days, or if the included domain was registered/connected on your behalf, charges are non-refundable.
• Failed renewals — if Razorpay cannot collect the renewal charge after three attempts the subscription enters a halted state and your store remains accessible for 14 days while you update payment details. After 14 days the subscription is cancelled.
• Included domains — the free `.in` or `.com` domain on the paid plans is a manually-registered third-party asset. Once registered it is non-refundable; its underlying registry cost is locked in for one year.

To request a subscription refund, email contact@trademode.shop within 7 days of the charge with your store ID and the order/subscription number from your Razorpay receipt.

B. Shopper orders (paying a seller's store)

When you place an order on a TradeMode storefront you are buying directly from the seller of that store, not from TradeMode. TradeMode provides the technology and payment integration; the seller is the merchant of record for refund and dispute purposes.

• Payment processors — the seller chooses Razorpay (cards, UPI, net-banking, wallets), Stripe (international cards and wallets), or Cash on Delivery, configured in their admin.
• Refund policy — each seller sets their own refund and return terms. These are displayed in the seller's storefront (typically a "Refund Policy" or "Returns" page). TradeMode's default expectation is a 7-day post-delivery refund window for unused goods in original packaging, but the seller's published policy supersedes this default.
• How to request a refund — contact the seller directly using the contact details on their storefront. If the seller does not respond within 7 business days, escalate to contact@trademode.shop and we will mediate.
• Failed deliveries / non-receipt — if the seller cannot deliver due to address restrictions, stock-out, or shipping failure, the seller is required to issue a full refund to the original payment method.
• Chargebacks — you retain all chargeback rights granted by your card issuer or payment method. Initiating a chargeback while a seller is actively processing a refund may delay resolution; we recommend contacting the seller first.

C. Processing time for refunds

Once a refund is initiated:

• Razorpay — 5–7 business days back to the original payment method.
• Stripe — 5–10 business days back to the original card.
• Cash on Delivery — refunded as a bank transfer to an account specified by the shopper, within 3 business days of the seller approving the refund.

D. Failed or duplicate charges

If you see a duplicate charge or a charge for an order that never confirmed, email contact@trademode.shop with the Razorpay/Stripe transaction reference. Confirmed duplicates are refunded within 7 business days.